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Category: Contact Center

 How is AI Technology Used in Call Centers?

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 How is AI Technology Used in Call Centers? How AI technology is used in call centers

Artificial intelligence (AI) has become very popular in recent years with use cases in virtually every industry. ChatGPT and Jasper have the ability to construct recipes, and artificial intelligence has given us everything from truly predictive texts to better-automated safety on production lines. But how is artificial intelligence (AI) technology being used in the context […]

What Are The Ways to Improve Customer Satisfaction?

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What Are The Ways to Improve Customer Satisfaction? What Are The Ways to Improve Customer Satisfaction?

Your business is comprised of various components. While all of those components play an important part in your success, there’s one that supersedes all the rest: your customers. Your customers are the backbone of your business. They’re literally why you went into business in the first place, and without them, well, your company more than […]

Do’s and Don’ts to Optimize Multi-Channel Contact Centers

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Do’s and Don’ts to Optimize Multi-Channel Contact Centers Contact centers - dos and donts to optimize multichannel

As customers increasingly demand quick and convenient ways to seek customer service, organizations face the challenge of transforming their contact centers to make the latest communication channels available to their customers. Why make your contact center multi-channel? Today, with widespread internet and smartphone usage, customers have […]

Strategies For Reducing e-Commerce Returns In 2016

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Strategies For Reducing e-Commerce Returns In 2016 Strategies For Reducing e-Commerce Returns In 2016

E-retailing has opened up the world to big and small businesses, giving them access to customers around the globe. But stiff competition in this sector has led to e-retailers relying on factors like free shipping and flexible returns to attract customers which, in turn, presents […]

The Importance of the Contact Center Culture

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The Importance of the Contact Center Culture contact center culture

How strong is the ‘culture’ in your organization? What do we mean by culture? Company culture incorporates the values and behaviors that contribute to the social environment of your organization. “If you get the culture right, most of the other stuff will take care of itself” – […]

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