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Category: Contact Center

 How is AI Technology Used in Call Centers?

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 How is AI Technology Used in Call Centers? How AI technology is used in call centers

Artificial intelligence (AI) has become very popular in recent years with use cases in virtually every industry. ChatGPT and Jasper have the ability to construct recipes, and artificial intelligence has given us everything from truly predictive texts to better-automated safety on production lines. But how is artificial intelligence (AI) technology being used in the context […]

Do’s and Don’ts to Optimize Multi-Channel Contact Centers

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Do’s and Don’ts to Optimize Multi-Channel Contact Centers Contact centers - dos and donts to optimize multichannel

As customers increasingly demand quick and convenient ways to seek customer service, organizations face the challenge of transforming their contact centers to make the latest communication channels available to their customers. Why make your contact center multi-channel? Today, with widespread internet and smartphone usage, customers have […]

The Importance of the Contact Center Culture

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The Importance of the Contact Center Culture contact center culture

How strong is the ‘culture’ in your organization? What do we mean by culture? Company culture incorporates the values and behaviors that contribute to the social environment of your organization. “If you get the culture right, most of the other stuff will take care of itself” – […]

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