Category: Customer Service

The Evolution of Customer Expectations and Its Effect on Fulfillment Services

Brian Olson | Posted on January 31, 2025 |

Customer expectations define what consumers anticipate from the products, services, and retailers they engage with. These expectations influence everything from advertising strategies and website design to store layouts and product descriptions. As consumer behavior evolves, businesses must adapt to stay competitive. Understanding and meeting customer expectations is critical to success. Sales experts and copywriters must […]

How To Improve The Customer Experience With Fulfillment And Warehousing

Brian Olson | Posted on October 12, 2023 |

Improving the customer experience in fulfillment is no longer a nice-to-have. It is a business necessity. Shoppers today expect fast delivery, accurate orders, and clear communication every step of the way. Their impression of your brand is shaped not only by what you sell but by how well that product arrives at their door. When […]

How Do Marketing and Logistics Work Together?

Brian Olson | Posted on August 28, 2023 |

In today’s business landscape, the synergy between marketing and logistics is vital. While marketing strategies fuel demand, streamlined logistics processes ensure fast delivery. A streamlined logistics and marketing operation enhances efficiency and customer satisfaction – a major competitive advantage. In this article we take a look at ways to cope with increased demand, the four […]

Top 5 Mega Trends in Customer Service Delivery in 2016

Brian Olson | Posted on January 26, 2022 |

As customers become increasingly tech savvy, highly demanding and ready to switch brands for the smallest reasons, customer service is fast being redefined to a form that is instantaneous, intuitive and increasingly proactive. Here are the top mega trends in customer service delivery as […]

Strategies for Increasing e-Commerce Customer Loyalty

Brian Olson | Posted on January 26, 2022 |

It takes 10 times more money to acquire a new customer than to retain an existing customer. So, it makes financial sense for a business to work more towards retaining their existing customers than in acquiring new ones. Loyal customers tend to purchase more as compared to new […]

When is “Self-Service” an Undesirable Option for Customers?

Brian Olson | Posted on January 25, 2022 |

Many among us have moved to the ‘self-service’ option wherever possible. Technological boom and social media hype could be the reason for this changing pattern. A lot of us are happy making purchases online, sitting back, relaxed in the comfort of our homes rather than shopping […]