Direct to Consumer Fulfillment

Ecommerce Fulfillment Services

Scalable ecommerce fulfillment solutions that help ecommerce brands deliver faster, reduce costs, and create exceptional customer experiences. Our team provides dedicated hands-on support directly from within the warehouse to help your business thrive.

Precision Behind Every DTC Order

Scalable Fulfillment Services That Deliver

Omni Channel & B2B Fulfillment

MAI Fulfillment seamlessly integrates with 100+ eCommerce platforms, ensuring a unified fulfillment strategy that keeping sales channels in sync.

Account Managers in the Warehouse

Our account managers work directly on the warehouse floor, giving you faster support and a fulfillment partner who truly understands your operations.

Customizable WMS

Our advanced warehouse management system is customizable, because your business deserves a system that adapts to you, not the other way around.

Built for High Volume

We’re built to handle high-volume fulfillment with precision, yet agile enough to offer personalized, dedicated support that keeps your business moving forward.

24-Hour Receiving

Your inventory is processed and available faster, minimizing downtime and keeping your supply chain moving at full speed.

Scalable Peak Season Support

Whether you're handling everyday volume or peak-season surges, we flex with your business, providing smooth operations and on-time delivery.

AIB Certification

MAI Fulfillment holds an AIB Certification, confirming that our facility meets strict standards for cleanliness and food handling.

FDA Registered

Trust your regulated products with a fulfillment partner that meets the highest safety and compliance standards, keeping your operations hassle-free.

Temperature Control

For supplements, cosmetics, skincare, and wellness products, our temperature-controlled facility helps maintain product quality, integrity, and compliance.

What Sets MAI Apart as a DTC Fulfillment Partner

With MAI, you get a fulfillment partner that delivers speed, accuracy, and a seamless experience so your beauty brand can scale with confidence.

Speed at Scale: Fast-moving SKUs? High daily volume? We process and ship DTC orders same-day, without bottlenecks, even during peak season.
Zero Outsourcing: Every package is picked, packed, and shipped by our in-house team. No third-party handling. No delays. Full accountability.
Real-Time Order Visibility: Know exactly where your inventory is. Every order event is tracked and accessible through your portal.
Error-Free Kitting & Customization: Need subscription box assembly or branded inserts? We follow your specs down to the detail, with rigorous quality checks at every step.
Returns Without the Headaches: We simplify reverse logistics by handling returns, restocking, and customer updates with them all synced back to your store automatically.
No Surprise Fees, Ever: Our flat-rate pricing gives you predictability and control. No surcharges, no penalties, no games.

service above all

Speed Where It Matters. Accountability Where It Counts.

With 99% accuracy for DTC order fulfillment, two-day reach to 90% of the U.S., and onboarding that moves as fast as your sales, our operations are designed to perform under real pressure, not just promise it.

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99% Order Accuracy & we cover the problem if we make a mistake.

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Reach 90% of the US in 2 days with an all in rate or flat fee

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Go live in 48 hours after receiving your pdocuts

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24 hours receiving time from dock to stock

Products Ship quickly and accurately

Fulfillment Services
Customer Reviews

    
 
 
       Posted on Google  
   
   Jean Michel 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great warehouse and an excellent fulfillment center. A special thanks to Arthur, who always provides outstanding service. He’s responsive, professional, and incredibly helpful. Highly recommended!
  
 
      Posted on Google  
   
   Marko G 
 
 
 
 Trustindex verifies that the original source of the review is Google. As Antioxi, we currently service the UK and EU from France and recently expanded our focus into the USA. Navigating US fulfilment especially with after the tariff challenges was not easy, and we spent a lot of time speaking with different partners before finding Mai Fulfilment.

What stood out to us from the beginning was how approachable and supportive the team is. They genuinely feel like an extension of our own team. Whenever we’ve needed guidance or help working through operational details, they’ve always been just a phone call away. That level of accessibility and personal care makes a big difference when you’re running a growing international business.

Another thing we appreciate is their transparency. Pricing has been straightforward and fair, with no surprises, which builds a lot of trust.

Overall, working with Mai Fulfilment has been a positive experience, and we’re excited to continue growing our US operations with them as a partner.
  
 
      Posted on Google  
   
   Rhys Paku 
 
 
 
 Trustindex verifies that the original source of the review is Google. MAI Fulfillment has been an outstanding partner to work with. Their level of professionalism, industry knowledge, and willingness to go above and beyond has made a huge difference for our business. Transitioning fulfillment operations can often be complex, but the MAI team made the entire process clear, structured, and solution focused.

A special mention goes to Erik Tonge, whose experience in the 3PL industry and hands-on support throughout the process was exceptional. Erik took the time to understand our business, provided practical guidance, and ensured we had confidence in every step of the transition. His ability to communicate clearly and advocate for the best outcome for our company was invaluable.

If you are looking for a fulfillment partner that genuinely understands ecommerce operations and prioritizes their clients’ success, I highly recommend MAI Fulfillment.
  
 
      Posted on Google  
   
   Paige Fitzgerald 
 
 
 
 Trustindex verifies that the original source of the review is Google. I've worked with many e-commerce fulfillment providers over the past 9 years, and MAI is truly best in class! They have an incredibly kind, resourceful, and fast team who are always willing to go the extra mile and genuinely care about your success. I work for my e-commerce clients remotely from California, and it's such a relief that the MAI team can still accommodate my Pacific working hours. Excited to continue partnering with them and recommending them to other online brands!
  
 
      Posted on Google  
   
   Tim Krometis 
 
 
 
 Trustindex verifies that the original source of the review is Google. We have worked with three separate 3PL provides over the past 2 years and MAI has by far been the best to work with. I am able to manage my business remotely from Colorado without the stress of managing fulfillment operations. The MAI team has always been there as my support on the ground when needed.
  
 
      Posted on Google  
   
   Ben Wilkes 
 
 
 
 Trustindex verifies that the original source of the review is Google. We’ve been using MAI as our US 3PL for the past year and they’ve been fantastic.
The onboarding was quick and efficient, and their whole team has been helpful and friendly from day one.
Our account manager Danyel has always been easy to get in touch with and really fast to respond, which makes a huge difference when you need support day to day. They've handled large B2C and B2B volumes over peak season as well as ad-hoc kitting processes without any issues at all.
They're a really reliable fulfilment partner and we couldn't recommend them enough!!
  
 
  
  
 
 
     Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more

Take the risk out of moving fulfillment. If it looks like we’re a great fit for each other, we’ll cover 60 days of storage while you get set up and start shipping.

Fast Onboarding

MAI Fulfillment's Process for Onboarding

Our direct to consumer fulfillment process is built to move orders quickly and accurately from your ecommerce platform to your customer’s doorstep.

Integration

Connect your eCommerce store to our WMS for instant syncing of orders, inventory and tracking. We support over 100+ platforms including Shopify, WooCommerce and Amazon.

Inventory Receiving
and Prep

We receive your products into our secure and tech-enabled warehouse. Every SKU is scanned and verified with real-time visibility through your client dashboard.

Order Processing

Orders flow in automatically and are prioritized for speed and accuracy. Each one is routed to the optimal station for fast and flawless fulfillment.

Same Day Shipping

Orders placed by 2 PM ship the same day through our nationwide carrier network. Fast and reliable delivery keeps your customers satisfied.

Tracking and Support

Customers receive real-time tracking updates. You get dedicated support from inside the warehouse for quick resolutions and communication.

Frequently Asked Questions Regarding Ecommerce Fulfillment

Direct-to-consumer fulfillment is a critical part of running a successful eCommerce brand, but it doesn’t have to be complicated. Whether you’re scaling fast or just getting started, understanding how DTC fulfillment works (and how the right 3PL can support your growth) makes a big difference. At MAI Fulfillment, we simplify the logistics so you can focus on what matters most and that is your customers, your products, and your brand. Here are the most common questions to help you navigate your fulfillment strategy with confidence.

What is DTC (Direct-to-Consumer) fulfillment?

DTC fulfillment (also known as D2C fulfillment) is the process of storing, packing, and shipping products directly to your customers without going through a retail or distribution channel. It’s how eCommerce brands deliver online orders straight to shoppers’ doorsteps. A DTC fulfillment partner like MAI handles everything from inventory management to pick, pack, and ship. So you can focus on growing your business.

How does DTC fulfillment work?

Once an order is placed on your website or marketplace, it’s automatically routed to the fulfillment center. The team picks the product, packs it according to your specifications (including branded packaging or kitting, if needed), and ships it directly to the customer. At MAI, we integrate with over 100 platforms for seamless order flow, and our dedicated account managers work from within the warehouse so support is always in sync with your operations.

How do I choose a 3PL provider?

Look for a partner that scales with your business, offers strong platform integrations, and has a track record of accuracy and responsiveness. Make sure they offer transparent pricing and fulfillment tech that gives you visibility into your inventory and orders. With MAI, you also get warehouse-based support (not a call center) and fulfillment strategies tailored to your brand goals and not a one-size-fits-all model.

What are the benefits of using a 3PL for DTC fulfillment?

Partnering with a third-party logistics provider (3PL) like MAI gives you access to fulfillment expertise, faster shipping, lower overhead, and the ability to scale without hiring a warehouse team. You save time and reduce errors while keeping your focus on growth, not logistics. With MAI’s flat-rate pricing, custom WMS, and in-house support, you’re not just outsourcing shipping you’re upgrading how your business operates.

Ready for Fulfillment That Can Keep Up?

Get a quote and see how MAI can support: faster, smarter, more scalable fulfillment.

Tips to Grow & Support
Your Ecommerce Business

DTC vs B2B Fulfillment Requirements

It usually starts the same way. You launch DTC and things feel controlled, with steady, predictable orders moving cleanly through pick, pack, and ship workflows. Then wholesale starts to grow, retailers place larger orders, and before long your warehouse is

boxes cleared and stamped by customs for international shipping

International Shipping Challenges for Ecommerce Brands

International shipping is a complicated domain owing to a variety of reasons such as the costs incurred in transporting products to clients worldwide, taxes and duties, and so on. These hurdles force many small and mid-sized business owners to restrict