As customers increasingly demand quick and convenient ways to seek customer service, organizations face the challenge of transforming their contact centers to make the latest communication channels available to their customers. Why make your contact center multi-channel? Today, with widespread internet and smartphone usage, customers have […]
Brian Olson
Top Strategies to Improve Inventory Management
Inventory management is one of the most critical functions in any organization. An effective inventory management system enables organizations to react swiftly to market demands and also bring in substantial cost reduction through optimal stock holding. An inventory that falls short translates to lost sales opportunities, while […]
Top 5 B2B E-Commerce Best Practices
The B2B market is expected to become twice the size of the B2C market by 2020. In the US alone, B2B e-commerce sales is expected to cross $1.1 trillion by 2020. Another study, this one by UPS, shows 63% of industrial buyers purchase online, with half of them […]
Top 5 Mega Trends in Customer Service Delivery in 2016
As customers become increasingly tech savvy, highly demanding and ready to switch brands for the smallest reasons, customer service is fast being redefined to a form that is instantaneous, intuitive and increasingly proactive. Here are the top mega trends in customer service delivery as […]
Fulfillment And The Customer Experience
Customer experience is the summary of the interactions that occur between the customer and an organization during the entire course of their relationship. Among the most critical aspects of this journey is order fulfillment which is the final step in the sales cycle. By establishing a strategic fulfillment process, […]
Branding In The New Digital Age
Branding is the most significant part of any marketing strategy. From print to the present day digital marketing, branding has undergone lot of changes. An infographic that visualizes the importance of branding across all digital marketing efforts, highlighting the how well-designed marketing strategies can help you attain long-term […]
Strategies for Increasing e-Commerce Customer Loyalty
It takes 10 times more money to acquire a new customer than to retain an existing customer. So, it makes financial sense for a business to work more towards retaining their existing customers than in acquiring new ones. Loyal customers tend to purchase more as compared to new […]
Strategies For Reducing e-Commerce Returns
E-retailing has opened up the world to big and small businesses, giving them access to customers around the globe. But stiff competition in this sector has led to e-retailers relying on factors like free shipping and flexible returns to attract customers which, in turn, presents […]
Third Party (3PL) and Fourth Party (4PL) LogistiX: What’s the Difference?
The key to the smooth, successful shipment of goods is choosing the right forwarder. A freight forwarder who works efficiently with excellent information flow and is always aware of your cargo status can be a trusted and valued resource. Traditionally, the job of […]
Inventory Planning Red Flags: Ignore at Your Own Risk!
Inventory is a pivotal reason why many businesses succeed or fail. Too much or too little has a direct impact on profits and losses. Even global retail giants like Walmart, Nike and Best Buy sometimes encounter inventory problems of massive proportions. Despite the high stakes […]