As customers become increasingly tech savvy, highly demanding and ready to switch brands for the smallest reasons, customer service is fast being redefined to a form that is instantaneous, intuitive and increasingly proactive. Here are the top mega trends in customer service delivery as […]
Brian Olson
Fulfillment And The Customer Experience
Customer experience is the summary of the interactions that occur between the customer and an organization during the entire course of their relationship. Among the most critical aspects of this journey is order fulfillment which is the final step in the sales cycle. By establishing a strategic fulfillment process, […]
Branding In The New Digital Age
Branding is the most significant part of any marketing strategy. From print to the present day digital marketing, branding has undergone lot of changes. An infographic that visualizes the importance of branding across all digital marketing efforts, highlighting the how well-designed marketing strategies can help you attain long-term […]
Strategies for Increasing e-Commerce Customer Loyalty
It takes 10 times more money to acquire a new customer than to retain an existing customer. So, it makes financial sense for a business to work more towards retaining their existing customers than in acquiring new ones. Loyal customers tend to purchase more as compared to new […]
Strategies For Reducing e-Commerce Returns
E-retailing has opened up the world to big and small businesses, giving them access to customers around the globe. But stiff competition in this sector has led to e-retailers relying on factors like free shipping and flexible returns to attract customers which, in turn, presents […]
Third Party (3PL) and Fourth Party (4PL) LogistiX: What’s the Difference?
The key to the smooth, successful shipment of goods is choosing the right forwarder. A freight forwarder who works efficiently with excellent information flow and is always aware of your cargo status can be a trusted and valued resource. Traditionally, the job of […]
Inventory Planning Red Flags: Ignore at Your Own Risk!
Inventory is a pivotal reason why many businesses succeed or fail. Too much or too little has a direct impact on profits and losses. Even global retail giants like Walmart, Nike and Best Buy sometimes encounter inventory problems of massive proportions. Despite the high stakes […]
Inventory Accuracy: Why It Matters & How to Achieve It
Regardless of business size the quantity of the stock carried, inventory accuracy must be ensured at all times. Customers turn red with anger when their orders are not fulfilled on time. Inside salespeople struggle to push orders down the pipeline when there […]
How to Evaluate a Potential BPO Fulfillment Partner
Why work with a fulfillment partner? Fulfillment refers to the process undertaken by firms to deliver the products or materials they have offered to their customers. While a majority of businesses handle their own order fulfillment initially, it often becomes difficult to meet customer expectations as […]
Five Reasons to Outsource E-commerce Fulfillment
What is E-commerce fulfillment? The process of receiving orders from a web store, packing those items and shipping them to the customers around the world is referred to as e-commerce fulfillment. Professional e-commerce fulfillment providers have warehouse management systems to handle the unique fulfillment needs of their customers. […]