Category: Customer Service

When is “Self-Service” an Undesirable Option for Customers?

When is “Self-Service” an Undesirable Option for Customers? self service

Many among us have moved to the ‘self-service’ option wherever possible. Technological boom and social media hype could be the reason for this changing pattern. A lot of us are happy making purchases online, sitting back, relaxed in the comfort of our homes rather than shopping […]

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