MAI Fulfillment logo

MAI Fulfillment

 How is AI Technology Used in Call Centers?

| Posted on |

 How is AI Technology Used in Call Centers? How AI technology is used in call centers

Artificial intelligence (AI) has become very popular in recent years with use cases in virtually every industry. ChatGPT and Jasper have the ability to construct recipes, and artificial intelligence has given us everything from truly predictive texts to better-automated safety on production lines. But how is artificial intelligence (AI) technology being used in the context […]

How Do Marketing and Logistics Work Together?

| Posted on |

How Do Marketing and Logistics Work Together? How Do Marketing and Logistics Work Together?

In today’s business landscape, the synergy between marketing and logistics is vital. While marketing strategies fuel demand, streamlined logistics processes ensure fast delivery. A streamlined logistics and marketing operation enhances efficiency and customer satisfaction – a major competitive advantage. In this article we take a look at ways to cope with increased demand, the four […]

Is Third-Party Fulfillment the Same as Dropshipping?

| Posted on |

Is Third-Party Fulfillment the Same as Dropshipping? Is Third-Party Fulfillment the Same as Dropshipping?

E-commerce growth continues to reach fresh all-time highs with each passing year. Total online retail sales exceeded $1 trillion in 2022, hitting a record, according to Comscore. Consumers are shifting their behavior, choosing to buy online rather than in-store. With demand higher than ever, newcomers to eCommerce might find it challenging to manage the logistics […]

What Are the Red Flags for Double Brokering?

| Posted on |

What Are the Red Flags for Double Brokering? What Are the Red Flags for Double Brokering?

In the freight brokerage industry, trust and integrity are vital for successful operations. Unfortunately, there are instances where unethical practices, such as double brokering, can occur. Double brokering happens when a broker accepts a shipment from a customer but then outsources the job to another broker without the knowledge or consent of the customer. This […]

Choosing the Right Order Fulfillment Strategy for Your Business

| Posted on |

Choosing the Right Order Fulfillment Strategy for Your Business Choosing the Right Order Fulfillment Strategy for Your Business

A good business is built on operational efficiency and customer satisfaction. Choosing the right kind of order fulfillment strategy plays a pivotal role in ensuring both. In fact, it’s a critical decision for any business’s long-term survival. But which order fulfillment strategy will drive growth in the best possible way? Choosing the Right Order Fulfillment […]

Is Cross-Docking Right for Your Business?

| Posted on |

Is Cross-Docking Right for Your Business? Is Cross-Docking Right for Your Business?

Cross-docking is a term that’s used in the logistics and shipping industries and applied to cargo that’s moved from one vehicle to another without the need for further handling. If you imagine a marathon where one athlete passes the baton to someone else so they can continue passing it on to the finish line, that’s […]

How to Prepare Your Business for the Peak Season

| Posted on |

How to Prepare Your Business for the Peak Season How to Prepare Your Business for the Peak Season

The peak season, or busy season, is the time of the year that every business can’t wait for. Peak season is when people have the time and money to spend. Business is sure to be great during this time of the year. The big question is whether or not your business is going to be […]

What is the Difference Between Call Center and Contact Center?

| Posted on |

What is the Difference Between Call Center and Contact Center? What is the Difference Between Call Center and Contact Center?

Call centers and contact centers are two of the most common environments where customer service representatives will work. In both locations, you’ll provide a company’s customers with the help, support, and information that they’re seeking. You might field some inbound calls and make some outbound calls, too! While a call center and a contact center […]

What Are The Ways to Improve Customer Satisfaction?

| Posted on |

What Are The Ways to Improve Customer Satisfaction? What Are The Ways to Improve Customer Satisfaction?

Your business is comprised of various components. While all of those components play an important part in your success, there’s one that supersedes all the rest: your customers. Your customers are the backbone of your business. They’re literally why you went into business in the first place, and without them, well, your company more than […]

Do Mail-Order Catalogs Still Exist?

| Posted on |

Do Mail-Order Catalogs Still Exist? Do Mail-Order Catalogs Still Exist?

When was the last time you saw a mail-order catalog? If you were born after 2000, chances are you don’t even know what a mail-order catalog is. These information-laden books were a favorite marketing tool of businesses in the 1900s. Today, not so much. The internet stole the limelight from the mail-order catalog just as […]

MAI White Logo

Corporate / Fulfillment Center

MAI Fulfillment and MAI Voice — Together, delivering fulfillment and customer support excellence.

2550 Northwest Parkway
Elgin, IL 60124

Privacy Policy
X-twitter Linkedin

Client Testimonials

“Firestone Complete Auto Care customers enjoy the convenience of scheduling service appointments online thanks to MAI’s creative thinking and outstanding IT capabilities. Not only do customers enjoy a higher level of service, we are now able to identify – and resolve – store issues that have resulted in lost opportunities in the past.”
Jim StahulakManager, Database/Internet Marketing, Firestone
“MAI developed, produced and monitored a direct mail initiative on behalf of ColeTaylorBank which has served the needs of Chicago area business for more than seven decades. The program achieved a 1% response rate and resulted in a sizable new account win, as well as valuable exposure to a group of highly targeted prospects.”
Cole Taylor Bank
“We rely on MAI, an established provider of call center and fulfillment services, to deliver efficient service and unparalleled customer satisfaction. MAI has proven to be an excellent outsourced solution and a true business partner. The company’s background in marketing communications and brand support ensures we are being represented at the highest level possible.”
Tim HolodySeta Corporation
“MAI recently completed its fifth season as Figi’s outsourced call center partner. We have gained incremental efficiencies year-over-year with regard to the program ramp up – not only from a human resources perspective, but from a technology and telephony standpoint as well.”
Darcy TudorVP & Program Manager, MAI – Figi’s Gifts in Good Taste
“MAI had the I-PASS customer service/transponder fulfillment program up and running in half the time originally projected for start up. Within 90 days, call volumes increased 250% in response to a planned increase in tolls for customers without I-PASS transponders. Because MAI built the program for scalability, the increased demands were quickly taken in stride.”
Illinois Tollway Authority
“The information collected was invaluable in developing an advertising campaign that exposed the realities of the issues surrounding the‘health services’ provided by Planned Parenthood. I had the opportunityto monitor the survey calls on several occasions and was impressed with the Marketing Alternatives staff members assigned to our project. The interviewers were polite, respectful and very professional.”
Steven BrodyExecutive Director, Dubuque County Right to Life
“MAI has always provided good reporting and it just keeps getting better. My team loves it. The best part is, they realize the relevance and value of the information that is now available and it’s being used to strengthen and improve our business.”
Nancy BarbeeAssistant Marketing Manager, Domino Foods, Inc.
“Shipping product to customers quickly and accurately is a vital part of our business. MAI takes great care of all of our shipping needs, so I can focus on everything else that needs to be done. When we have a shipment with special requirements, we always know MAI will handle it without a problem.”
Christy KaskeyOwner, Kaskey Kids, Inc.
“MAI conceived, designed and produced the Mohawk Tile Bottega within-a-store program. From creative through warehousing, fulfillment and installation, MAI acted as a single-source partner to make this concept materialize into reality.”
Mark LorberbaumMohawk Industries
“MAI’s flexibility was a contributing factor to Mustela’s success in growing its business in the U.S. and Canada. Their active and forward thinking saved time and money while fostering great relationships with our retail customers.”
Amie YoungsSenior LogistiX Manager, Mustela US
“Excellence is the standard at Standard Coffee and we expected no less from our partnership with MAI. We’ve heard only positive feedback about them from the Standard Direct customer base – they truly handle our business as if it was their own.”
Stanley W. EilersStandard Coffee
“The lead qualification program MAI put together for Wilsonart Flooring helped our sales team enormously with time management. By prioritizing the leads, salespeople could focus on the strongest opportunities which, in turn, helped close more sales.”
Tammy WeadockWilsonart Flooring

Subscribe for MAI Updates

If you would like to receive periodic news from MAI Fulfillment, please click here to subscribe to be added to our email distribution list.

Scroll to Top