Mission, Vision & Values

Our Mission

Our mission is to deliver cost-effective warehouse/fulfillment and contact center solutions built around proven best practices and tailor them to meet specific client business objectives. In doing so, we strive to create a pleasant, professional and positive environment that allows our team members to develop to their fullest potential. We also endeavor to be a good corporate citizen and make positive contributions to our communities.

Our Vision

Our vision is to be:

A world-class provider of warehouse/fulfillment and contact center
An early adopter of advanced technology and telephony systems.
Adaptable to changing client needs and industry
A value-driven, nimble service provider that delivers effective solutions quickly and efficiently.
“Simply the best” representatives and guardians of our clients’

Core Values

Our core values include honesty, integrity, respect and sincerity.

We aim to:

Always do right things…right!
Exceed expectations – as the rule, not the exception
Lead by example
Constantly innovate
Make every interaction with a customer a positive experience

Corporate / Fulfillment Center

2550 Northwest Parkway
Elgin, IL 60124
Phone: 800-511-9384

MAI Fulfillment and MAI Voice — Together, delivering fulfillment and customer support excellence.

Client Testimonials

“Firestone Complete Auto Care customers enjoy the convenience of scheduling service appointments online thanks to MAI’s creative thinking and outstanding IT capabilities. Not only do customers enjoy a higher level of service, we are now able to identify – and resolve – store issues that have resulted in lost opportunities in the past.”

– Jim Stahulak, Manager, Database/Internet Marketing, Firestone

“MAI developed, produced and monitored a direct mail initiative on behalf of ColeTaylorBank which has served the needs of Chicago area business for more than seven decades. The program achieved a 1% response rate and resulted in a sizable new account win, as well as valuable exposure to a group of highly targeted prospects.”

– Cole Taylor Bank

“We rely on MAI, an established provider of call center and fulfillment services, to deliver efficient service and unparalleled customer satisfaction. MAI has proven to be an excellent outsourced solution and a true business partner. The company’s background in marketing communications and brand support ensures we are being represented at the highest level possible.”

– Tim Holody, Seta Corporation

“MAI recently completed its fifth season as Figi’s outsourced call center partner. We have gained incremental efficiencies year-over-year with regard to the program ramp up – not only from a human resources perspective, but from a technology and telephony standpoint as well.”

Darcy Tudor, VP & Program Manager, MAI – Figi’s Gifts in Good Taste

“MAI had the I-PASS customer service/transponder fulfillment program up and running in half the time originally projected for start up. Within 90 days, call volumes increased 250% in response to a planned increase in tolls for customers without I-PASS transponders. Because MAI built the program for scalability, the increased demands were quickly taken in stride.”

– Illinois Tollway Authority

“The information collected was invaluable in developing an advertising campaign that exposed the realities of the issues surrounding the‘health services’ provided by Planned Parenthood. I had the opportunityto monitor the survey calls on several occasions and was impressed with the Marketing Alternatives staff members assigned to our project. The interviewers were polite, respectful and very professional.”

– Steven Brody, Executive Director, Dubuque County Right to Life

“MAI has always provided good reporting and it just keeps getting better. My team loves it. The best part is, they realize the relevance and value of the information that is now available and it’s being used to strengthen and improve our business.”

– Nancy Barbee, Assistant Marketing Manager, Domino Foods, Inc.

“Shipping product to customers quickly and accurately is a vital part of our business. MAI takes great care of all of our shipping needs, so I can focus on everything else that needs to be done. When we have a shipment with special requirements, we always know MAI will handle it without a problem.”

– Christy Kaskey, Owner, Kaskey Kids, Inc.

“MAI conceived, designed and produced the Mohawk Tile Bottega within-a-store program. From creative through warehousing, fulfillment and installation, MAI acted as a single-source partner to make this concept materialize into reality.”

– Mark Lorberbaum, Mohawk Industries

“MAI’s flexibility was a contributing factor to Mustela’s success in growing its business in the U.S. and Canada. Their active and forward thinking saved time and money while fostering great relationships with our retail customers.”

– Amie Youngs, Senior LogistiX Manager, Mustela US

“Excellence is the standard at Standard Coffee and we expected no less from our partnership with MAI. We’ve heard only positive feedback about them from the Standard Direct customer base – they truly handle our business as if it was their own.”

– Stanley W. Eilers, Standard Coffee

“The lead qualification program MAI put together for Wilsonart Flooring helped our sales team enormously with time management. By prioritizing the leads, salespeople could focus on the strongest opportunities which, in turn, helped close more sales.”

– Tammy Weadock, Wilsonart Flooring

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