On its busiest days, Amazon fulfills millions of orders to customers located in all corners of the globe. Although Amazon’s founder, Jeff Bezos, doesn’t meet these customers face-to-face, the company has figured out how to achieve high marks for customer satisfaction through its well-planned order fulfillment techniques. Even if you are not as big as […]
Category: Fulfillment
Reverse Logistics Tips to Manage Returns Better
Customer returns are an inevitable part of the sales process. While it can be a very cumbersome and less than desirable aspect of your business, the extent to which your company successfully manages the return process will leave customers with a lasting impression on your business that can impact future sales. Recent statistics show 97% […]
4 Keys to a Successful Order Management Process
The entire journey of an order – from the time a customer places it through delivery and post-delivery feedback collection – is referred to as the order management process. A typical order management process flow looks like this: From the above flow, it is evident that there are too many processes and systems at play […]
How to Strengthen Your Supply Chain in a Recession
Recession brings bad news for all, but for the supply chain it can be particularly challenging. Here’s why… During a recession, overall consumption drops precipitously as consumers are unable, or unwilling, to spend. As a result, manufacturers tend to lower operational costs to maintain break-even and/or mitigate losses. With transport and logistics being a larger […]
Benefits of a Freight Management System
The number of tasks, processes and details that go into shipping of goods can be overwhelming. While timeliness and efficiency are important, logistics management should factor in other important tasks such as saving money, improving efficiency and making cost-effective changes to the supply chain. For a small to mid-size shipper, these can be especially critical. […]
Mastering the Complexities of eCommerce Fulfillment
The easiest way to place orders online today is via the game-changing technology known as ‘One-Click’ Ordering. When you are ready to place an order on Amazon, for example, all you have to do is click ‘place order’ just once. Or if you are using the mobile app, ‘swipe to order.’ The system picks up […]
7 Order Fulfillment Strategies to Fast Track Your E-Commerce Business Growth
Order fulfillment is the most important phase in a successful e-commerce transaction – it’s the time when your business meets your customers, greets them with a real ‘Hello!’ and completes the transaction. Everything prior to that – like your award-winning website design, sleek user interface and effortless checkout process – are just accessories that lead […]
Identifying and Preventing Supply Chain Theft & Fraud
From Wall Street companies to street-corner convenience stores, no business is ever immune from theft and fraud – least of all supply chains. From flat-out bribes to rigging supplier selection to pilferage of goods during transit, supply chains experience every possible level of theft and fraud, and as with any business organization, even the smallest […]
Same-Day Shipping – Is It Sustainable?
In today’s fast-moving world, the modern supply chain network faces ever increasing customer demands for same-day shipping. A recent survey reveals that nearly 56% online shoppers in the 18-34 year age group prefer same-day shipping and 61% consumers will pay more for the convenience. Thanks to advancements in technology, same-day shipping has resulted in a […]
What Are the Services That A Company Can Safely Outsource
Whether you are an entrepreneur or an established business owner, at some point you may find yourself agreeing that it is impossible to do everything yourself and that outsourcing some services could help the growth and success of your business. Once you make the decision to outsource some of your services, you’ll find you have […]