MAI Fulfillment logo

Day: January 25, 2022

Building Blocks of a Successful Omni-Channel Supply Chain

| Posted on |

MAI Fulfillment | Third Party Logistics Solutions Chicago, IL Warehouse | Cross Docking | Fulfillment | Kitting | Inbound/Outbound Voice | Freight Broker Established in 1981, MAI is a privately-held 3PL company specializing in warehousing, fulfillment, and omnichannel contact services. As an experienced outsourced provider, we provide value-added solutions designed to help companies build and […]

Third Party (3PL) and Fourth Party (4PL) LogistiX: What’s the Difference?

| Posted on |

Third Party (3PL) and Fourth Party (4PL) LogistiX: What’s the Difference? Logistics

The key to the smooth, successful shipment of goods is choosing the right forwarder. A freight forwarder who works efficiently with excellent information flow and is always aware of your cargo status can be a trusted and valued resource. Traditionally, the job of […]

Inventory Planning Red Flags: Ignore at Your Own Risk!

| Posted on |

Inventory Planning Red Flags: Ignore at Your Own Risk! warning signs of poor inventory planning

Inventory is a pivotal reason why many businesses succeed or fail. Too much or too little has a direct impact on profits and losses. Even global retail giants like Walmart, Nike and Best Buy sometimes encounter inventory problems of massive proportions. Despite the high stakes […]

Inventory Accuracy: Why It Matters & How to Achieve It

| Posted on |

Inventory Accuracy: Why It Matters & How to Achieve It Inventory accuracy

Regardless of business size the quantity of the stock carried, inventory accuracy must be ensured at all times. Customers turn red with anger when their orders are not fulfilled on time. Inside salespeople struggle to push orders down the pipeline when there […]

The State Of Omni-Channel Engagement

| Posted on |

The State Of Omni-Channel Engagement omni channel engagement

Omni-channel trend is the latest buzzword in retail domain as it helps in streamlining both online and in-store customer experience. Accessing customers through diverse channels is the primary and the most crucial step to attain success in today’s business. In this infographic, we try to analyze the significance of […]

How to Evaluate a Potential BPO Fulfillment Partner

| Posted on |

How to Evaluate a Potential BPO Fulfillment Partner BPO Fulfillment Partner

Why work with a fulfillment partner? Fulfillment refers to the process undertaken by firms to deliver the products or materials they have offered to their customers. While a majority of businesses handle their own order fulfillment initially, it often becomes difficult to meet customer expectations as […]

Five Reasons to Outsource E-commerce Fulfillment

| Posted on |

Five Reasons to Outsource E-commerce Fulfillment outsource ecommerce fulfillment

What is E-commerce fulfillment? The process of receiving orders from a web store, packing those items and shipping them to the customers around the world is referred to as e-commerce fulfillment. Professional e-commerce fulfillment providers have warehouse management systems to handle the unique fulfillment needs of their customers. […]

What to Consider When Choosing a Fulfillment Partner

| Posted on |

What to Consider When Choosing a Fulfillment Partner fulfillment partner

Business is booming and product is flying off the shelves. That’s a good thing, right? But amidst all the excitement, you start to realize that the physical demands and detail work involved with picking-packing-and-shipping orders is taking its toll. Orders are going out late or, worse, […]

How to Choose the Right Contact Center

| Posted on |

How to Choose the Right Contact Center contact center

A contact center (also referred to as customer interaction center) is the central point of customer management. While traditional call centers focus solely on voice calls, omni-channel contact centers manage various modes of communications like voice calls as well as data applications like emails, web-based chats, instant […]

MAI White Logo

Corporate / Fulfillment Center

MAI Fulfillment and MAI Voice — Together, delivering fulfillment and customer support excellence.

2550 Northwest Parkway
Elgin, IL 60124

Privacy Policy
X-twitter Linkedin

Client Testimonials

“Firestone Complete Auto Care customers enjoy the convenience of scheduling service appointments online thanks to MAI’s creative thinking and outstanding IT capabilities. Not only do customers enjoy a higher level of service, we are now able to identify – and resolve – store issues that have resulted in lost opportunities in the past.”
Jim StahulakManager, Database/Internet Marketing, Firestone
“MAI developed, produced and monitored a direct mail initiative on behalf of ColeTaylorBank which has served the needs of Chicago area business for more than seven decades. The program achieved a 1% response rate and resulted in a sizable new account win, as well as valuable exposure to a group of highly targeted prospects.”
Cole Taylor Bank
“We rely on MAI, an established provider of call center and fulfillment services, to deliver efficient service and unparalleled customer satisfaction. MAI has proven to be an excellent outsourced solution and a true business partner. The company’s background in marketing communications and brand support ensures we are being represented at the highest level possible.”
Tim HolodySeta Corporation
“MAI recently completed its fifth season as Figi’s outsourced call center partner. We have gained incremental efficiencies year-over-year with regard to the program ramp up – not only from a human resources perspective, but from a technology and telephony standpoint as well.”
Darcy TudorVP & Program Manager, MAI – Figi’s Gifts in Good Taste
“MAI had the I-PASS customer service/transponder fulfillment program up and running in half the time originally projected for start up. Within 90 days, call volumes increased 250% in response to a planned increase in tolls for customers without I-PASS transponders. Because MAI built the program for scalability, the increased demands were quickly taken in stride.”
Illinois Tollway Authority
“The information collected was invaluable in developing an advertising campaign that exposed the realities of the issues surrounding the‘health services’ provided by Planned Parenthood. I had the opportunityto monitor the survey calls on several occasions and was impressed with the Marketing Alternatives staff members assigned to our project. The interviewers were polite, respectful and very professional.”
Steven BrodyExecutive Director, Dubuque County Right to Life
“MAI has always provided good reporting and it just keeps getting better. My team loves it. The best part is, they realize the relevance and value of the information that is now available and it’s being used to strengthen and improve our business.”
Nancy BarbeeAssistant Marketing Manager, Domino Foods, Inc.
“Shipping product to customers quickly and accurately is a vital part of our business. MAI takes great care of all of our shipping needs, so I can focus on everything else that needs to be done. When we have a shipment with special requirements, we always know MAI will handle it without a problem.”
Christy KaskeyOwner, Kaskey Kids, Inc.
“MAI conceived, designed and produced the Mohawk Tile Bottega within-a-store program. From creative through warehousing, fulfillment and installation, MAI acted as a single-source partner to make this concept materialize into reality.”
Mark LorberbaumMohawk Industries
“MAI’s flexibility was a contributing factor to Mustela’s success in growing its business in the U.S. and Canada. Their active and forward thinking saved time and money while fostering great relationships with our retail customers.”
Amie YoungsSenior LogistiX Manager, Mustela US
“Excellence is the standard at Standard Coffee and we expected no less from our partnership with MAI. We’ve heard only positive feedback about them from the Standard Direct customer base – they truly handle our business as if it was their own.”
Stanley W. EilersStandard Coffee
“The lead qualification program MAI put together for Wilsonart Flooring helped our sales team enormously with time management. By prioritizing the leads, salespeople could focus on the strongest opportunities which, in turn, helped close more sales.”
Tammy WeadockWilsonart Flooring

Subscribe for MAI Updates

If you would like to receive periodic news from MAI Fulfillment, please click here to subscribe to be added to our email distribution list.

Scroll to Top