Chicago Fulfillment Services

As a leading Chicago fulfillment company, we have been perfecting warehousing and order fulfillment for decades. Our experienced teams at our Chicago fulfillment center create and manage customized solutions tailored to your company’s needs. Unlike other 3rd party logistics providers that make you fit their systems, we offer flexible solutions to streamline the fulfillment process. With our warehouse locations, we help save you time, money, and headaches.
We’re committed to helping clients be more successful by utilizing best practices and ensuring:
- Efficient, accurate inventory management
- Same-day shipping on most orders received by 2:00 PM
- Ability to pick/pack/ship B2B, B2C, retail supply chain, and other marketplace sites
- Scalability to handle seasonal or promotional fluctuations
A sampling of the types of fulfillment programs capabilities we excel at:
- Product Distribution & Sampling
- Merchandising & Literature
- Training/Education Fulfillment
- End-to-end eCommerce Management
- EDI Integration
- Bulk Distribution
- Kitting/Custom Assembly
- On Demand/JIT Fulfillment
Integrated Fulfillment Center Services
B2C Fulfillment
We offer eCommerce fulfillment solutions along with product, literature, premium, and direct response fulfillment services in the Chicago, IL area. Our fulfillment center in Chicago can receive orders through any method, including internet, email/mail, phone, or marketplace partner. We also provide live customer support via phone, chat, or email, and handle payment and returns processing.
Inventory Management
Our fully-customizable web-based application can accommodate automatic reordering, receiving, shipping, adjustment, return, and/or kitting alerts. The application can be integrated with corporate enterprise systems (such as SAP, JD Edwards, etc.). Monthly cycle counts with reconciliation documentation are standard.
B2B Fulfillment
MAI supports all EDI services and Vendor Compliance requirements. From purchase order receipts, advance ship notifications (ASNs), compliant barcode/parcel labels, and invoicing, our fulfillment services team handles it all.
Integrated Customer Support
Our contact center supports the customer experience 24/7/365. Whether B2B or B2C programs, we’ll help you define the right service metrics for your program and support it with experienced professionals, leading-edge communications technology, analytics, and other performance-based tools.
Special Services
Unique fulfillment challenges often call for out-of-the-box thinking and that’s where having a top-rated fulfillment company, comes in. Our kitting/backorder management system was built to handle everything from product sample kits to large-scale product suites, packaging/assembly, merchandising display packets, and more.
Returns
MAI isn’t just a fulfillment company. We help clients minimize the cost of returns while providing prompt, professional customer service. Our capabilities include inspection/testing, fluff-and-buff services, re-kitting/packaging, and parts replacement.
Freight Management
You can rely on the MAI LogistiX team to get your goods where they need to be, quickly and economically. Whether delivering direct to consumers or to other distribution points, we can minimize in-transit and delivery time and maximize shipping discounts.
Reporting
Our team works closely with clients to set up reporting for inventory levels, shipped orders, back orders, and fulfillment KPIs. Our proprietary technology provides full flexibility to generate any type of report needed. It also offers real-time access to data from anywhere, at any time.
The Midwest Advantage: Shorter Transit Times, Lower Costs
Centrally located in Elgin, Illinois, our fulfillment center offers clients an ideal distribution point for their shipping needs. A short drive from O’Hare International Airport, MAI Fulfillment is close to major state highways (Routes 14, 31, and 176) as well as Interstate I-90 which adds efficiencies in both shipping and receiving.