As customers increasingly demand quick and convenient ways to seek customer service, organizations face the challenge of transforming their contact centers to make the latest communication channels available to their customers. Why make your contact center multi-channel? Today, with widespread internet and smartphone usage, customers have […]
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Top 5 Strategies to Improve Inventory Management
Inventory management is one of the most critical functions in any organization. An effective inventory management system enables organizations to react swiftly to market demands and also bring in substantial cost reduction through optimal stock holding. An inventory that falls short translates to lost sales opportunities, while […]
Top 5 B2B E-Commerce Best Practices
The B2B market is expected to become twice the size of the B2C market by 2020. In the US alone, B2B e-commerce sales is expected to cross $1.1 trillion by 2020. Another study, this one by UPS, shows 63% of industrial buyers purchase online, with half of them […]
Is Unscripted Response The Best Way To Differentiate Your Brand?
It is normal for customer service agents to follow standard scripts while communicating with customers. Companies believe that having a scripted response brings uniformity in their customer service, ensures their service meets required standards, and also makes it easier to train new agents. But […]
Is Customer Service Working For Or Against Your Brand?
When it comes to ways to contact customer service, today’s customer is spoiled for choice. From phone and email, to live chat, text messaging and social platforms, customer service has become truly multi-channel. While companies have invested heavily in making their customer service multi-channel, very […]
Top 5 Mega Trends in Customer Service Delivery in 2016
As customers become increasingly tech savvy, highly demanding and ready to switch brands for the smallest reasons, customer service is fast being redefined to a form that is instantaneous, intuitive and increasingly proactive. Here are the top mega trends in customer service delivery as […]
Fulfillment And The Customer Experience
Customer experience is the summary of the interactions that occur between the customer and an organization during the entire course of their relationship. Among the most critical aspects of this journey is order fulfillment which is the final step in the sales cycle. By establishing a strategic fulfillment process, […]
Branding In The New Digital Age
Branding is the most significant part of any marketing strategy. From print to the present day digital marketing, branding has undergone lot of changes. An infographic that visualizes the importance of branding across all digital marketing efforts, highlighting the how well-designed marketing strategies can help you attain long-term […]
Strategies for Increasing e-Commerce Customer Loyalty
It takes 10 times more money to acquire a new customer than to retain an existing customer. So, it makes financial sense for a business to work more towards retaining their existing customers than in acquiring new ones. Loyal customers tend to purchase more as compared to new […]
Ways to Retain Ecommerce Customers
A loyal customer is somebody who has made multiple requests of service from your company, and does so on a more frequent basis than your company average. They are a fan of your service and are no longer influenced by your competition. Finally they are willing to perform other […]
