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Category: Fulfillment

What is Automation in Fulfillment?

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What is Automation in Fulfillment? What is Automation in Fulfillment?

In most cases, success in eCommerce is directly related to customer satisfaction. Customer satisfaction directly depends on fulfillment operations that are as streamlined as possible. That said, automation in fulfillment is the key to ensuring that your customers are satisfied. Automated warehouses can be helpful as they completely eliminate the manual handling of orders. In […]

Top 5 Strategies to Improve Inventory Management

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Top 5 Strategies to Improve Inventory Management Top 5 Strategies to Improve Inventory Management

Inventory management is one of the most critical functions in any organization. An effective inventory management system enables organizations to react swiftly to market demands and also bring in substantial cost reduction through optimal stock holding. An inventory that falls short translates to lost sales opportunities, while […]

Fulfillment And The Customer Experience

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Fulfillment And The Customer Experience Fulfillment and the Customer Experience

Customer experience is the summary of the interactions that occur between the customer and an organization during the entire course of their relationship. Among the most critical aspects of this journey is order fulfillment which is the final step in the sales cycle. By establishing a strategic fulfillment process, […]

How to Evaluate a Potential BPO Fulfillment Partner

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How to Evaluate a Potential BPO Fulfillment Partner BPO Fulfillment Partner

Why work with a fulfillment partner? Fulfillment refers to the process undertaken by firms to deliver the products or materials they have offered to their customers. While a majority of businesses handle their own order fulfillment initially, it often becomes difficult to meet customer expectations as […]

Five Reasons to Outsource E-commerce Fulfillment

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Five Reasons to Outsource E-commerce Fulfillment outsource ecommerce fulfillment

What is E-commerce fulfillment? The process of receiving orders from a web store, packing those items and shipping them to the customers around the world is referred to as e-commerce fulfillment. Professional e-commerce fulfillment providers have warehouse management systems to handle the unique fulfillment needs of their customers. […]

What to Consider When Choosing a Fulfillment Partner

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What to Consider When Choosing a Fulfillment Partner fulfillment partner

Business is booming and product is flying off the shelves. That’s a good thing, right? But amidst all the excitement, you start to realize that the physical demands and detail work involved with picking-packing-and-shipping orders is taking its toll. Orders are going out late or, worse, […]

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MAI Fulfillment and MAI Voice — Together, delivering fulfillment and customer support excellence.

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Client Testimonials

“Firestone Complete Auto Care customers enjoy the convenience of scheduling service appointments online thanks to MAI’s creative thinking and outstanding IT capabilities. Not only do customers enjoy a higher level of service, we are now able to identify – and resolve – store issues that have resulted in lost opportunities in the past.”
Jim StahulakManager, Database/Internet Marketing, Firestone
“MAI developed, produced and monitored a direct mail initiative on behalf of ColeTaylorBank which has served the needs of Chicago area business for more than seven decades. The program achieved a 1% response rate and resulted in a sizable new account win, as well as valuable exposure to a group of highly targeted prospects.”
Cole Taylor Bank
“We rely on MAI, an established provider of call center and fulfillment services, to deliver efficient service and unparalleled customer satisfaction. MAI has proven to be an excellent outsourced solution and a true business partner. The company’s background in marketing communications and brand support ensures we are being represented at the highest level possible.”
Tim HolodySeta Corporation
“MAI recently completed its fifth season as Figi’s outsourced call center partner. We have gained incremental efficiencies year-over-year with regard to the program ramp up – not only from a human resources perspective, but from a technology and telephony standpoint as well.”
Darcy TudorVP & Program Manager, MAI – Figi’s Gifts in Good Taste
“MAI had the I-PASS customer service/transponder fulfillment program up and running in half the time originally projected for start up. Within 90 days, call volumes increased 250% in response to a planned increase in tolls for customers without I-PASS transponders. Because MAI built the program for scalability, the increased demands were quickly taken in stride.”
Illinois Tollway Authority
“The information collected was invaluable in developing an advertising campaign that exposed the realities of the issues surrounding the‘health services’ provided by Planned Parenthood. I had the opportunityto monitor the survey calls on several occasions and was impressed with the Marketing Alternatives staff members assigned to our project. The interviewers were polite, respectful and very professional.”
Steven BrodyExecutive Director, Dubuque County Right to Life
“MAI has always provided good reporting and it just keeps getting better. My team loves it. The best part is, they realize the relevance and value of the information that is now available and it’s being used to strengthen and improve our business.”
Nancy BarbeeAssistant Marketing Manager, Domino Foods, Inc.
“Shipping product to customers quickly and accurately is a vital part of our business. MAI takes great care of all of our shipping needs, so I can focus on everything else that needs to be done. When we have a shipment with special requirements, we always know MAI will handle it without a problem.”
Christy KaskeyOwner, Kaskey Kids, Inc.
“MAI conceived, designed and produced the Mohawk Tile Bottega within-a-store program. From creative through warehousing, fulfillment and installation, MAI acted as a single-source partner to make this concept materialize into reality.”
Mark LorberbaumMohawk Industries
“MAI’s flexibility was a contributing factor to Mustela’s success in growing its business in the U.S. and Canada. Their active and forward thinking saved time and money while fostering great relationships with our retail customers.”
Amie YoungsSenior LogistiX Manager, Mustela US
“Excellence is the standard at Standard Coffee and we expected no less from our partnership with MAI. We’ve heard only positive feedback about them from the Standard Direct customer base – they truly handle our business as if it was their own.”
Stanley W. EilersStandard Coffee
“The lead qualification program MAI put together for Wilsonart Flooring helped our sales team enormously with time management. By prioritizing the leads, salespeople could focus on the strongest opportunities which, in turn, helped close more sales.”
Tammy WeadockWilsonart Flooring

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