International Fulfillment for
Skincare Company
Real Results with MAI Fulfillment
Customer Profile
Skincare experts for babies and mothers-to-be since 1950, Mustela offers a complete range of specially formulated skincare to best address the changes in the delicate skin of newborns, babies, children, mothers-to-be and new mothers.
Market:
Expansion Into Canada
Industry:
Skin and personal care products
Challenge
Adapt an existing inventory management/distribution system to meet Health Canada requirements.
About the Client
3PL Expertise for Cosmetic & Beauty Fulfillment
Best Fulfillment Company for Cosmetic & Beauty Fulfillment Services
Scenario
International Fulfillment Expansion Into Canada
Mustela®, an Expanscience Laboratories brand, is marketed in more than 40 countries around the world. The Mustela USA subsidiary recently relied on its fulfillment partner, MAI Fulfillment, to assist with its expansion into Canada. This initiative required modification of existing U.S. inventory to comply with Health Canada requirements. MAI completed the necessary modification and established protocol for maintaining Canada-specific inventory and managing packaging and carton inventory levels.
Solution
Inventory Technology Support for International Fulfillment
Working closely with Mustela USA management, MAI relabeled and reboxed products to meet Health Canada requirements. An inventory management system featuring automated re-order notifications was implemented to assure adequate stock levels of Canada-specific packaging and labels are readily available. New receiving guidelines were also established to prevent any confusion between Canada and U.S. packaging.
Because Mustela USA and MAI Fulfillment worked as a team to implement the Canada launch, the expansion effort was smooth and trouble-free. Inventory levels have been adequately maintained for both U.S. and Canada and compliance with all Health Canada packaging restrictions was achieved.
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