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Warehousing Scalability for Ecommerce

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Warehousing Scalability for Ecommerce Warehousing Scalability for Ecommerce

E-commerce is soaring in popularity, and many new companies and business ventures are emerging. As e-commerce businesses grow, so should their capacity – and that’s what scalability is all about. Businesses start small but soon learn that they can’t do it all. It’s the point where garage storage space no longer works, and businesses move […]

What are the Best Warehouse Fulfillment Options for an Online Business?

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What are the Best Warehouse Fulfillment Options for an Online Business? What are the Best Warehouse Fulfillment Options for an Online Business?

There’s a point in every business where you outgrow your storage space, whether it’s a garage or a storage unit. That’s where warehouse fulfillment providers come in. Warehouse fulfillment is a crucial step in the supply chain process and involves storing inventory until the goods are ready to be packed and shipped out as complete […]

What is Order Fulfillment?

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What is Order Fulfillment? What is Order Fulfillment in Illinois?

E-commerce professionals love seeing a notification for a new sale. While it’s the end of the conversion process, it’s only the start of fulfilling the order. Fulfillment is as critical to a successful business as capturing the sale. The order fulfillment process involves preparing the order for shipping and delivering it to the customer. Only […]

How to Onboard an Order Fulfillment Partner

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How to Onboard an Order Fulfillment Partner How to Onboard an Order Fulfillment Partner

Are you setting up a distribution center for your business? Or maybe you’re a company looking to change 3PL partners. A streamlined onboarding process for your fulfillment partner ensures your successful setup or transition. This process requires a fast, seamless integration of these services into your business. There are several factors influencing the speed and […]

The Role of Freight Brokers in Supply Chain Optimization

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The Role of Freight Brokers in Supply Chain Optimization The Role of Freight Brokers in Supply Chain Optimization

In the complex landscape of today’s global business environment, the efficiency of supply chains has become a critical factor in the success of businesses. As companies strive to streamline their operations and reduce costs, the role of freight brokers has evolved into a pivotal position in the supply chain. In this guide, we will explore […]

Common Challenges in E-commerce Fulfillment

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Common Challenges in E-commerce Fulfillment Common Challenges in E-commerce Fulfillment

In the ever-evolving landscape of e-commerce, the fulfillment process plays a pivotal role in shaping customer satisfaction and loyalty. However, as the demand for online shopping continues to surge, so do the challenges associated with the seamless execution of e-commerce fulfillment. In this article, we’ll explore some of the most common challenges that e-commerce businesses […]

Why is Warehousing Important in Scaling Your Business?

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Why is Warehousing Important in Scaling Your Business? Why is Warehousing Important in Scaling Your Business?

Warehousing serves as the backbone of thriving businesses, providing the pivotal infrastructure necessary for seamless operations, inventory management, and meeting customer demands. In the relentless pursuit of scalability, businesses often overlook the fundamental role that warehousing plays in achieving sustainable growth. From optimizing storage to streamlining logistics, the significance of efficient warehousing strategies cannot be […]

What is Overstock Inventory?

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What is Overstock Inventory? What is Overstock Inventory?

Overstock inventory, also known as overstocking, refers to a surplus of goods or products that a business maintains in its stockpile. The amount of inventory that is maintained in this stockpile exceeds the amount that is needed to meet the immediate demands of consumers. Overstock inventory can occur for a variety of reasons, such as […]

How to Deal with Seasonal Shipping Demand Spikes

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How to Deal with Seasonal Shipping Demand Spikes How to Deal with Seasonal Shipping Demand Spikes

The holiday season is known for leading to an increase in sales, which means that shipping companies are also in higher demand. Seasonal shipping demand spikes are inevitable for any company in the shipping industry, so you must know how to deal with them. Are you as prepared as you think for seasonal shipping demand […]

How To Improve The Customer Experience With Fulfillment And Warehousing

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How To Improve The Customer Experience With Fulfillment And Warehousing How to Improve the Customer Experience with Fulfillment and Warehousing

In today’s business landscape, creating an exceptional customer experience hinges on effectively combining fulfillment and warehousing strategies. This fusion isn’t just about managing logistics—it’s a critical factor in ensuring customer satisfaction and loyalty. The seamless coordination of fulfillment processes within well-structured warehousing facilities accelerates order processing, improves delivery timelines, and enhances inventory management. In this […]

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MAI Fulfillment and MAI Voice — Together, delivering fulfillment and customer support excellence.

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Client Testimonials

“Firestone Complete Auto Care customers enjoy the convenience of scheduling service appointments online thanks to MAI’s creative thinking and outstanding IT capabilities. Not only do customers enjoy a higher level of service, we are now able to identify – and resolve – store issues that have resulted in lost opportunities in the past.”
Jim StahulakManager, Database/Internet Marketing, Firestone
“MAI developed, produced and monitored a direct mail initiative on behalf of ColeTaylorBank which has served the needs of Chicago area business for more than seven decades. The program achieved a 1% response rate and resulted in a sizable new account win, as well as valuable exposure to a group of highly targeted prospects.”
Cole Taylor Bank
“We rely on MAI, an established provider of call center and fulfillment services, to deliver efficient service and unparalleled customer satisfaction. MAI has proven to be an excellent outsourced solution and a true business partner. The company’s background in marketing communications and brand support ensures we are being represented at the highest level possible.”
Tim HolodySeta Corporation
“MAI recently completed its fifth season as Figi’s outsourced call center partner. We have gained incremental efficiencies year-over-year with regard to the program ramp up – not only from a human resources perspective, but from a technology and telephony standpoint as well.”
Darcy TudorVP & Program Manager, MAI – Figi’s Gifts in Good Taste
“MAI had the I-PASS customer service/transponder fulfillment program up and running in half the time originally projected for start up. Within 90 days, call volumes increased 250% in response to a planned increase in tolls for customers without I-PASS transponders. Because MAI built the program for scalability, the increased demands were quickly taken in stride.”
Illinois Tollway Authority
“The information collected was invaluable in developing an advertising campaign that exposed the realities of the issues surrounding the‘health services’ provided by Planned Parenthood. I had the opportunityto monitor the survey calls on several occasions and was impressed with the Marketing Alternatives staff members assigned to our project. The interviewers were polite, respectful and very professional.”
Steven BrodyExecutive Director, Dubuque County Right to Life
“MAI has always provided good reporting and it just keeps getting better. My team loves it. The best part is, they realize the relevance and value of the information that is now available and it’s being used to strengthen and improve our business.”
Nancy BarbeeAssistant Marketing Manager, Domino Foods, Inc.
“Shipping product to customers quickly and accurately is a vital part of our business. MAI takes great care of all of our shipping needs, so I can focus on everything else that needs to be done. When we have a shipment with special requirements, we always know MAI will handle it without a problem.”
Christy KaskeyOwner, Kaskey Kids, Inc.
“MAI conceived, designed and produced the Mohawk Tile Bottega within-a-store program. From creative through warehousing, fulfillment and installation, MAI acted as a single-source partner to make this concept materialize into reality.”
Mark LorberbaumMohawk Industries
“MAI’s flexibility was a contributing factor to Mustela’s success in growing its business in the U.S. and Canada. Their active and forward thinking saved time and money while fostering great relationships with our retail customers.”
Amie YoungsSenior LogistiX Manager, Mustela US
“Excellence is the standard at Standard Coffee and we expected no less from our partnership with MAI. We’ve heard only positive feedback about them from the Standard Direct customer base – they truly handle our business as if it was their own.”
Stanley W. EilersStandard Coffee
“The lead qualification program MAI put together for Wilsonart Flooring helped our sales team enormously with time management. By prioritizing the leads, salespeople could focus on the strongest opportunities which, in turn, helped close more sales.”
Tammy WeadockWilsonart Flooring

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