Why Outsource with MAI Voice?
Outsourcing with MAI Voice means gaining a partner that blends advanced technology, strategic locations, and a highly skilled workforce to deliver unmatched customer engagement. Our integrated approach ensures every interaction is handled with precision, from the first point of contact to post-sale follow-up. With scalable resources, 24/7 availability, and rigorous compliance standards, we help you deliver consistent, high-quality experiences that strengthen your brand and drive measurable results.
Our state-of-the-art contact center facilities are strategically located to offer optimal coverage, costs, and staffing. Whether through our domestic, near-shore, or remote (work-at-home) network, we are committed to exceeding client expectations for quality and service.
The Avaya Aura™ Communication Manager is used for telephony support along with an advanced, proprietary web-based CRM application to drive our contact center solutions. Because we developed and maintain the application, it is easily integrated with existing systems and can be customized to meet your specific needs.
We hire qualified professionals with demonstrated success in customer service, sales, and technical support. Contact center agent training curriculums are designed around your unique objectives with the goal of transforming our agents into valuable extensions of your own staff.
At MAI, we work with Fortune 500 and medium-sized businesses as a U.S.-based 3PL service provider. Our clients are leaders in their industries and demand excellence from our contact center agents. We offer inbound/outbound phone, email response, live web chat, web callback, and other multichannel touchpoint coverage.
Customers don’t always operate under normal business hours. Instead, they research, shop, buy, and share their experiences around the clock. That is why partnering with MAI for 24/7 contact center services, makes good business sense.
At MAI, we take security and privacy issues very seriously. As a PCI DSS-certified merchant (Payment Card Industry Data Security Standard), we take the necessary steps to ensure all cardholder data is protected when being stored and transmitted.
Our proprietary web-based application (MARS/MARSWeb) provides “anywhere” access to real time reports. Custom-built to client specifications, reports can include metrics such as calls per hour, average speed of answer, talk time, abandon rate, etc.
