Chicago Fulfillment Services

As a leading Chicago fulfillment company, we have been perfecting warehousing and order fulfillment for decades. Our experienced teams at our Chicago fulfillment center create and manage customized solutions tailored to your company’s needs. Unlike other 3rd party logistics providers that make you fit their systems, we offer flexible solutions to streamline the fulfillment process. With our warehouse locations, we help save you time, money, and headaches.

We’re committed to helping clients be more successful by utilizing best practices and ensuring:

Efficient, accurate inventory management
Same-day shipping on most orders received by 2:00 PM
Ability to pick/pack/ship B2B, B2C, retail supply chain, and other marketplace sites
Scalability to handle seasonal or promotional fluctuations

Types of Fulfillment Programs Capabilities We Excel At

Product Distribution & Sampling
Merchandising & Literature
Training/Education Fulfillment
End-to-end eCommerce Management

EDI Integration
Bulk Distribution
Kitting/Custom Assembly
On Demand/JIT Fulfillment

Integrated Fulfillment Center Services

D2C Fulfillment

We offer D2C eCommerce fulfillment solutions along with product, literature, premium, and direct response fulfillment services. Our fulfillment center in Chicago can receive orders through any method, including internet, email/mail, phone, or marketplace partner. We also provide live customer support via phone, chat, or email, and handle payment and returns processing.

Inventory Management

Our fully-customizable web-based application can accommodate automatic reordering, receiving, shipping, adjustment, return, and/or kitting alerts. The application can be integrated with corporate enterprise systems (such as SAP, JD Edwards, etc.). Monthly cycle counts with reconciliation documentation are standard.

B2B Fulfillment

MAI supports all EDI services and Vendor Compliance requirements. From purchase order receipts, advance ship notifications (ASNs), compliant barcode/parcel labels, and invoicing, our fulfillment services team handles it all.

Integrated Customer Support

Our contact center supports the customer experience 24/7/365. Whether B2B or B2C programs, we’ll help you define the right service metrics for your program and support it with experienced professionals, leading-edge communications technology, analytics, and other performance-based tools.

Special Services

Unique fulfillment challenges often call for out-of-the-box thinking and that’s where having a top-rated fulfillment company, comes in. Our kitting/backorder management system was built to handle everything from product sample kits to large-scale product suites, packaging/assembly, merchandising display packets, and more.

Returns

MAI isn’t just a fulfillment company. We help clients minimize the cost of returns while providing prompt, professional customer service. Our capabilities include inspection/testing, fluff-and-buff services, re-kitting/packaging, and parts replacement.

Freight Management

You can rely on the MAI LogistiX team to get your goods where they need to be, quickly and economically. Whether delivering direct to consumers or to other distribution points, we can minimize in-transit and delivery time and maximize shipping discounts.

Reporting

Our team works closely with clients to set up reporting for inventory levels, shipped orders, back orders, and fulfillment KPIs. Our proprietary technology provides full flexibility to generate any type of report needed. It also offers real-time access to data from anywhere, at any time.

The Midwest Advantage: Shorter Transit Times, Lower Costs

Centrally located in Elgin, Illinois, our fulfillment center offers clients an ideal distribution point for their shipping needs. A short drive from O’Hare International Airport, MAI Fulfillment is close to major state highways (Routes 14, 31, and 176) as well as Interstate I-90 which adds efficiencies in both shipping and receiving.

Whatever YOUR Fulfillment Needs Are

We have the experience, people, processes, and technology needed to help you achieve greater efficiencies while simultaneously improving the overall customer experience

Corporate / Fulfillment Center

MAI Fulfillment and MAI Voice — Together, delivering fulfillment and customer support excellence.

2550 Northwest Parkway
Elgin, IL 60124

Client Testimonials

“Firestone Complete Auto Care customers enjoy the convenience of scheduling service appointments online thanks to MAI’s creative thinking and outstanding IT capabilities. Not only do customers enjoy a higher level of service, we are now able to identify – and resolve – store issues that have resulted in lost opportunities in the past.”

“MAI developed, produced and monitored a direct mail initiative on behalf of ColeTaylorBank which has served the needs of Chicago area business for more than seven decades. The program achieved a 1% response rate and resulted in a sizable new account win, as well as valuable exposure to a group of highly targeted prospects.”

“We rely on MAI, an established provider of call center and fulfillment services, to deliver efficient service and unparalleled customer satisfaction. MAI has proven to be an excellent outsourced solution and a true business partner. The company’s background in marketing communications and brand support ensures we are being represented at the highest level possible.”

“MAI recently completed its fifth season as Figi’s outsourced call center partner. We have gained incremental efficiencies year-over-year with regard to the program ramp up – not only from a human resources perspective, but from a technology and telephony standpoint as well.”

“MAI had the I-PASS customer service/transponder fulfillment program up and running in half the time originally projected for start up. Within 90 days, call volumes increased 250% in response to a planned increase in tolls for customers without I-PASS transponders. Because MAI built the program for scalability, the increased demands were quickly taken in stride.”

“The information collected was invaluable in developing an advertising campaign that exposed the realities of the issues surrounding the‘health services’ provided by Planned Parenthood. I had the opportunityto monitor the survey calls on several occasions and was impressed with the Marketing Alternatives staff members assigned to our project. The interviewers were polite, respectful and very professional.”

“MAI has always provided good reporting and it just keeps getting better. My team loves it. The best part is, they realize the relevance and value of the information that is now available and it’s being used to strengthen and improve our business.”

“Shipping product to customers quickly and accurately is a vital part of our business. MAI takes great care of all of our shipping needs, so I can focus on everything else that needs to be done. When we have a shipment with special requirements, we always know MAI will handle it without a problem.”

“MAI conceived, designed and produced the Mohawk Tile Bottega within-a-store program. From creative through warehousing, fulfillment and installation, MAI acted as a single-source partner to make this concept materialize into reality.”

“MAI’s flexibility was a contributing factor to Mustela’s success in growing its business in the U.S. and Canada. Their active and forward thinking saved time and money while fostering great relationships with our retail customers.”

“Excellence is the standard at Standard Coffee and we expected no less from our partnership with MAI. We’ve heard only positive feedback about them from the Standard Direct customer base – they truly handle our business as if it was their own.”

“The lead qualification program MAI put together for Wilsonart Flooring helped our sales team enormously with time management. By prioritizing the leads, salespeople could focus on the strongest opportunities which, in turn, helped close more sales.”

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