Fulfillment Services

D2C Fulfillment

MAI Fulfillment’s Direct-to-Consumer Order Fulfillment services give eCommerce brands the speed, precision, and scalability they need to grow. With efficient, real-time inventory management, same-day shipping on most orders placed by 2:00 PM, and seamless integration with 100+ eCommerce platforms, we streamline fulfillment from checkout to doorstep.

2 Day Shipping

Fast, reliable shipping isn’t just a perk—it’s a competitive advantage. MAI Fulfillment’s 2-day shipping service ensures your customers get their orders quickly, keeping satisfaction high and abandoned carts low. With our seamless integrations, and same-day pick-and-pack capabilities, we help eCommerce brands meet rising delivery expectations without the operational headaches.

FBA Prep Services

Navigating Amazon’s strict FBA requirements can be a headache for businesses trying to scale. From labeling to bundling and packaging compliance, every detail matters and getting it wrong can mean delays, extra fees, or even lost sales. Our Amazon FBA prep services take the complexity out of the process, ensuring your products meet Amazon’s standards with precision and efficiency.

Kitting

We use the latest logistics and warehousing technology and equipment to provide a full range of unique kitting and assembly services in the Chicago area. We are capable of sourcing kitting materials with a fast turnaround time. Need branded boxes, customized packaging, or stock boxes? MAI Fulfillment can help you design material to set your business apart from the rest, with fair and transparent pricing.

3PL Fulfillment

As a 3PL logistics company in Chicago, we have been perfecting the art of warehousing and order fulfillment for decades. Our seasoned, professional fulfillment and warehouse teams think outside the box to design and manage integrated fulfillment solutions tailored to your company’s needs. From B2B and D2C fulfillment to inventory management, we handle it all.

3PL Warehouse

Looking for a warehouse to store your inventory for you so you can focus on growing your business? MAI Fulfillment is your trusted third-party logistics provider in Chicago, IL. Our team will pick, pack, kit, and fulfill orders for clients. Most of our customers send their goods directly from the manufacturer or distributor to our 3PL warehouse to store and ship. Count on us as your comprehensive 3PL company – ready to handle all of your needs.

About MAI Fulfillment

Established in 1981, MAI is a privately-held 3PL company in Chicago specializing in warehousing, fulfillment, and omnichannel contact services. As an experienced outsourced provider, we provide value-added solutions designed to help companies build and maintain relationships with their customers.

The MAI business model offers clients the efficiency and convenience of dealing with a single accountable resource for a wide range of services. MAI areas of specialization include:

Custom B2B and D2C warehouse/fulfillment solutions
Omni-channel contact center services
Technology support

Our service offering, strategic problem-solving skills, and experience make MAI a valued partner to a broad range of Fortune 500 companies. “Quality” is more than just a word at MAI – it’s the foundation of how we conduct business and an integral part of the processes and metrics we use to deliver value to our clients every day.

Corporate / Fulfillment Center

MAI Fulfillment and MAI Voice — Together, delivering fulfillment and customer support excellence.

2550 Northwest Parkway
Elgin, IL 60124

Client Testimonials

“Firestone Complete Auto Care customers enjoy the convenience of scheduling service appointments online thanks to MAI’s creative thinking and outstanding IT capabilities. Not only do customers enjoy a higher level of service, we are now able to identify – and resolve – store issues that have resulted in lost opportunities in the past.”

“MAI developed, produced and monitored a direct mail initiative on behalf of ColeTaylorBank which has served the needs of Chicago area business for more than seven decades. The program achieved a 1% response rate and resulted in a sizable new account win, as well as valuable exposure to a group of highly targeted prospects.”

“We rely on MAI, an established provider of call center and fulfillment services, to deliver efficient service and unparalleled customer satisfaction. MAI has proven to be an excellent outsourced solution and a true business partner. The company’s background in marketing communications and brand support ensures we are being represented at the highest level possible.”

“MAI recently completed its fifth season as Figi’s outsourced call center partner. We have gained incremental efficiencies year-over-year with regard to the program ramp up – not only from a human resources perspective, but from a technology and telephony standpoint as well.”

“MAI had the I-PASS customer service/transponder fulfillment program up and running in half the time originally projected for start up. Within 90 days, call volumes increased 250% in response to a planned increase in tolls for customers without I-PASS transponders. Because MAI built the program for scalability, the increased demands were quickly taken in stride.”

“The information collected was invaluable in developing an advertising campaign that exposed the realities of the issues surrounding the‘health services’ provided by Planned Parenthood. I had the opportunityto monitor the survey calls on several occasions and was impressed with the Marketing Alternatives staff members assigned to our project. The interviewers were polite, respectful and very professional.”

“MAI has always provided good reporting and it just keeps getting better. My team loves it. The best part is, they realize the relevance and value of the information that is now available and it’s being used to strengthen and improve our business.”

“Shipping product to customers quickly and accurately is a vital part of our business. MAI takes great care of all of our shipping needs, so I can focus on everything else that needs to be done. When we have a shipment with special requirements, we always know MAI will handle it without a problem.”

“MAI conceived, designed and produced the Mohawk Tile Bottega within-a-store program. From creative through warehousing, fulfillment and installation, MAI acted as a single-source partner to make this concept materialize into reality.”

“MAI’s flexibility was a contributing factor to Mustela’s success in growing its business in the U.S. and Canada. Their active and forward thinking saved time and money while fostering great relationships with our retail customers.”

“Excellence is the standard at Standard Coffee and we expected no less from our partnership with MAI. We’ve heard only positive feedback about them from the Standard Direct customer base – they truly handle our business as if it was their own.”

“The lead qualification program MAI put together for Wilsonart Flooring helped our sales team enormously with time management. By prioritizing the leads, salespeople could focus on the strongest opportunities which, in turn, helped close more sales.”

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