Direct to Consumer (DTC) Order Fulfillment Services

MAI Fulfillment’s Direct-to-Consumer (DTC) Order Fulfillment services give e-commerce brands the speed, precision, and scalability they need to grow. With efficient, real-time inventory management, same-day shipping on most orders placed by 2:00 PM, and seamless integration with 100+ eCommerce platforms, we streamline fulfillment from checkout to doorstep.

Our tech-driven approach to e-commerce order fulfillment ensures accuracy and efficiency at every stage. We give our clients a dedicated account manager on the floor within our warehouse. We believe this provides the personalized service your brand deserves. Whether you’re navigating seasonal spikes or scaling for long-term growth, we have the infrastructure to handle high-volume order fulfillment—without losing the attention to detail that sets us apart. Agile enough to adapt, and powerful enough to scale, MAI Fulfillment delivers reliability and speed to your business demands.

Scalable DTC Order Fulfillment That Delivers

Omni Channel Fulfillment

MAI Fulfillment seamlessly integrates with 100+ eCommerce platforms, ensuring a unified DTC fulfillment strategy that keeps your sales channels in perfect sync for maximum efficiency.

Account Managers in the Warehouse

Unlike other 3PLs, our account managers work directly on the warehouse floor, giving you real-time insights, faster issue resolution, and a fulfillment partner who truly understands your DTC operations.

Customizable Warehouse Management System (WMS)

Our advanced warehouse management system is customizable, because your ecommerce business deserves a system that adapts to you, not the other way around.

Temperature Control Storage

From perishable goods to temperature-sensitive products, our climate-controlled storage and shipping solutions ensure product integrity, safety, and compliance at every stage.

FDA Registered

Trust your regulated products with an ecommerce fulfillment partner that meets the highest safety and compliance standards, keeping your operations hassle-free and fully registered.

Eco-Friendly & Customized Packaging

Our sustainable packaging options help brands reduce their environmental impact while delivering an unboxing experience that aligns with modern consumer values.

Scalable & Peak Season Support

Whether you're handling everyday volume or peak-season surges, we flex with your business, providing smooth operations and on-time delivery. This is why MAI is one of the best fulfillment companies.

24-Hour Receiving

Your inventory is processed and available faster, minimizing downtime and keeping your supply chain moving at full speed.

DTC Order Fulfillment Testimonial

Best Direct to Consumer Fulfillment Services

Shipping product to customers quickly and accurately is a vital part of our business. MAI takes great care of all of our shipping needs, so I can focus on everything else that needs to be done. When we have a shipment with special requirements, we always know MAI will handle it without a problem.

Christy Kaskey

Owner

Frequently Asked Questions Regarding Fulfillment

Direct-to-consumer (DTC) fulfillment is a critical part of running a successful eCommerce brand, but it doesn’t have to be complicated. Whether you’re scaling fast or just getting started, understanding how DTC fulfillment works (and how the right 3PL can support your growth) makes a big difference. At MAI Fulfillment, we simplify the logistics so you can focus on what matters most: your customers, your products, and your brand. Below, we’ve answered some of the most common questions to help you navigate your fulfillment strategy with confidence.

What is DTC (Direct-to-Consumer) fulfillment?

DTC fulfillment (also known as D2C fulfillment) is the process of storing, packing, and shipping products directly to your customers—without going through a retail or distribution channel. It’s how eCommerce brands deliver online orders straight to shoppers’ doorsteps. A DTC fulfillment partner like MAI handles everything from inventory management to pick, pack, and ship, so you can focus on growing your business.

How does DTC fulfillment work?

Once an order is placed on your website or marketplace, it’s automatically routed to the fulfillment center. The team picks the product, packs it according to your specifications (including branded packaging or kitting, if needed), and ships it directly to the customer. At MAI, we integrate with over 100 platforms for seamless order flow, and our dedicated account managers work from within the warehouse so support is always in sync with your operations.

How does DTC fulfillment increase sales?

Fast, accurate shipping builds customer trust and repeat buyers. A reliable DTC fulfillment partner helps reduce cart abandonment with competitive delivery timelines and real-time tracking. MAI goes further by offering same-day pick, pack, and ship and customized packaging that strengthens brand loyalty. When your fulfillment is dialed in, your marketing efforts and customer experience convert better, every time.

How do I choose a DTC fulfillment provider?

Look for a partner that scales with your business, offers strong platform integrations, and has a track record of accuracy and responsiveness. Make sure they offer transparent pricing and fulfillment tech that gives you visibility into your inventory and orders. With MAI, you also get warehouse-based support (not a call center) and fulfillment strategies tailored to your brand goals—not a one-size-fits-all model.

What are the benefits of using a 3PL for DTC fulfillment?

Partnering with a third-party logistics provider (3PL) like MAI gives you access to fulfillment expertise, faster shipping, lower overhead, and the ability to scale without hiring a warehouse team. You save time and reduce errors while keeping your focus on growth, not logistics. With MAI’s flat-rate pricing, custom WMS, and in-house support, you’re not just outsourcing shipping you’re upgrading how your business operates.

Ecommerce Order Fulfillment That Works as Hard as You Do

Sync Your Store, Automate Fulfillment, & Accelerate Growth

Upgrade to fast, accurate, and scalable eCommerce order fulfillment that keeps your customers happy and your business growing.