Direct to Consumer (DTC) Order Fulfillment Services

MAI Fulfillment’s Direct-to-Consumer (DTC or D2C) services are built for brands that demand speed, accuracy, and scalability from their 3PL. We move fast by offering same-day shipping on most orders placed by 2:00 PM and integrate with over 100 eCommerce platforms to ensure a seamless flow from checkout to delivery. Real-time inventory management keeps your operation sharp, synchronized, and always ready to scale. From the moment an order is placed by your customer to the final mile, every step of the process is optimized for performance.

Automation

with accountability

Every DTC partner gets more than automation, they get accountability. Our clients work with a dedicated account manager who operates inside the warehouse, not from a call center. That direct line ensures faster resolutions, better communication, and order fulfillment tailored to your brand’s needs. You get proactive support from someone who knows your business and can act on it in real time.

Benefits of Direct-to-Consumer (DTC) Fulfillment with a 3PL

Direct-to-Consumer fulfillment gives brands the speed, control, and margins they need to grow without compromise. By bypassing retail middlemen, you gain direct access to your customers and the flexibility to deliver a premium experience at every touchpoint. MAI Fulfillment empowers DTC brands with same-day shipping, real-time inventory tracking, and scalable logistics that move as fast as your business. From branded packaging to transparent pricing and integrated technology, we help you take full ownership of the customer journey and we handle the execution with precision.

Full Control Over Customer Experience

Deliver a consistent, branded unboxing experience with customizable packaging, inserts, and messaging.

Faster Delivery Times

With same-day shipping from our strategically located warehouses, you get speed that keeps customers coming back.

Higher Margins and Better Profitability

Cut out the middleman and boost profitability by selling directly to your customers. Our flat-rate, transparent pricing keeps your costs predictable.

Real-Time Visibility and Inventory Accuracy

Our proprietary WMS syncs directly with your eCommerce storefronts, providing real-time insights and eliminating costly overselling.

Scalable Operations Without the Overhead

From launch to viral growth, our infrastructure flexes with your business making us a top 3PL company. No need to invest in your own warehouse or labor force.

Stronger Customer Relationships

Own your customer data and communicate directly.

What Sets MAI Apart as a Third Party Logistics Provider

Speed at Scale: Fast-moving SKUs? High daily volume? We process and ship DTC orders same-day, without bottlenecks, even during peak season.
Zero Outsourcing: Every package is picked, packed, and shipped by our in-house team. No third-party handling. No delays. Full accountability.
Real-Time Order Visibility: Know exactly where your inventory is. Every order event is tracked and accessible through your portal.
Error-Free Kitting & Customization: Need subscription box assembly or branded inserts? We follow your specs down to the detail, with rigorous quality checks at every step.
Returns Without the Headaches: We simplify reverse logistics by handling returns, restocking, and customer updates with them all synced back to your store automatically.
No Surprise Fees, Ever: Our flat-rate pricing gives you predictability and control. No surcharges, no penalties, no games.

Scalable DTC Order Fulfillment That Delivers

Omni Channel Fulfillment

MAI Fulfillment seamlessly integrates with 100+ eCommerce platforms, ensuring a unified DTC fulfillment strategy that keeps your sales channels in perfect sync for maximum efficiency.

Account Managers in the Warehouse

Unlike other 3PLs, our account managers work directly on the warehouse floor, giving you real-time insights, faster issue resolution, and a fulfillment partner who truly understands your DTC operations.

Customizable Warehouse Management System (WMS)

Our advanced warehouse management system is customizable, because your ecommerce business deserves a system that adapts to you, not the other way around.

Temperature Control Storage

From perishable goods to temperature-sensitive products, our climate-controlled storage and shipping solutions ensure product integrity, safety, and compliance at every stage.

FDA Registered

Trust your regulated products with an ecommerce fulfillment partner that meets the highest safety and compliance standards, keeping your operations hassle-free and fully registered.

Eco-Friendly & Customized Packaging

Our sustainable packaging options help brands reduce their environmental impact while delivering an unboxing experience that aligns with modern consumer values.

Scalable & Peak Season Support

Whether you're handling everyday volume or peak-season surges, we flex with your business, providing smooth operations and on-time delivery. This is why MAI is one of the best fulfillment companies.

24-Hour Receiving

Your inventory is processed and available faster, minimizing downtime and keeping your supply chain moving at full speed.

Process for Direct-To-Consumer Fulfillment

Integration: Connect your eCommerce store to our warehouse management system for instant syncing of orders, inventory and tracking. We support over one hundred platforms including Shopify, WooCommerce and Amazon.
Inventory Receiving and Prep: We receive your products into our secure and tech-enabled warehouse. Every SKU is scanned and verified with real-time visibility through your client dashboard.
Order Processing: Orders flow in automatically and are prioritized for speed and accuracy. Each one is routed to the optimal station for fast and flawless fulfillment.
Custom Packaging and Kitting: Enhance your brand with premium unboxing experiences. We handle kitting, branded packaging and inserts to ensure every shipment reflects your brand.
Same Day Shipping: Orders placed by 2 PM ship the same day through our nationwide carrier network. Fast and reliable delivery keeps your customers satisfied.
Tracking and Support: Customers receive real-time tracking updates. You get dedicated support from inside the warehouse for quick resolutions and consistent communication.

Ecommerce Fulfillment Success Story

Best Direct to Consumer Fulfillment Services

Shipping product to customers quickly and accurately is a vital part of our business. MAI takes great care of all of our shipping needs, so I can focus on everything else that needs to be done. When we have a shipment with special requirements, we always know MAI will handle it without a problem.

Christy Kaskey

Owner

Frequently Asked Questions Regarding Fulfillment

Direct-to-consumer (DTC) fulfillment is a critical part of running a successful eCommerce brand, but it doesn’t have to be complicated. Whether you’re scaling fast or just getting started, understanding how DTC fulfillment works (and how the right 3PL can support your growth) makes a big difference. At MAI Fulfillment, we simplify the logistics so you can focus on what matters most and that is your customers, your products, and your brand. Here are the most common questions to help you navigate your fulfillment strategy with confidence.

What is DTC (Direct-to-Consumer) fulfillment?

DTC fulfillment (also known as D2C fulfillment) is the process of storing, packing, and shipping products directly to your customers without going through a retail or distribution channel. It’s how eCommerce brands deliver online orders straight to shoppers’ doorsteps. A DTC fulfillment partner like MAI handles everything from inventory management to pick, pack, and ship. So you can focus on growing your business.

How does DTC fulfillment work?

Once an order is placed on your website or marketplace, it’s automatically routed to the fulfillment center. The team picks the product, packs it according to your specifications (including branded packaging or kitting, if needed), and ships it directly to the customer. At MAI, we integrate with over 100 platforms for seamless order flow, and our dedicated account managers work from within the warehouse so support is always in sync with your operations.

How do I choose a 3PL provider?

Look for a partner that scales with your business, offers strong platform integrations, and has a track record of accuracy and responsiveness. Make sure they offer transparent pricing and fulfillment tech that gives you visibility into your inventory and orders. With MAI, you also get warehouse-based support (not a call center) and fulfillment strategies tailored to your brand goals and not a one-size-fits-all model.

What are the benefits of using a 3PL for DTC fulfillment?

Partnering with a third-party logistics provider (3PL) like MAI gives you access to fulfillment expertise, faster shipping, lower overhead, and the ability to scale without hiring a warehouse team. You save time and reduce errors while keeping your focus on growth, not logistics. With MAI’s flat-rate pricing, custom WMS, and in-house support, you’re not just outsourcing shipping you’re upgrading how your business operates.

Ecommerce Order Fulfillment That Works as Hard as You Do

Sync Your Store, Automate Fulfillment, & Accelerate Growth

Upgrade to fast, accurate, and scalable eCommerce order fulfillment that keeps your customers happy and your business growing.