Voice

Call Center and Voice Services

Making Customer Service Simple

At MAI, we offer a full range of contact center services in Chicago, IL that are scalable to meet your needs and designed to simplify all aspects of customer service, customer support, and customer contact. We manage hundreds of thousands of B2B and B2C interactions annually and provide 24/7/365 omnichannel support.

When you outsource your contact center services to MAI in Chicago, IL, you can count on our team to meet or exceed the service metrics established for your program while consistently building rapport and loyalty for your brand and company.

Inbound Services iconInbound Services

Whether you’re looking for customer care support or inbound sales, our team will design a solution tailored to your specific needs. Our Chicago-based contact center agents receive immersive training on your industry, products, and services – and are passionate about making sure every customer interaction is a positive one.

  • Catalog Sales
  • Chat / Email Support
  • Customer Care
  • eCommerce Sales Support
  • Marketplace and Back Office Management
  • Order Processing
  • Overflow / After Hours / Seasonal
  • Technical Support (Tier 1 & 2)

Outbound Services iconOutbound Services

At MAI, we provide a variety of cost-effective outbound contact center services in the Chicago area to help meet your company’s growth objectives – from direct sales and lead generation to third-party verification, market research, and more.

  • Appointment Setting
  • Customer Satisfaction
  • Direct Mail / Email Follow-up
  • Lead Generation / Qualification
  • Market Research / Quantitative Data Collection
  • 3rd Party Verification
  • Sales Support

Specialized Services iconSpecialized Services

At MAI, our contact center services in Chicago provide the capabilities and resources to make any client program successful. In fact, we have proven our ability to excel in several areas where traditional contact and customer support centers often fail.

  • Consumer Affairs
  • Social Media Services
  • Monitoring/Response Management
  • Service-Dispatch

Why Outsource with MAI Voice?

Multisite Operations iconMulti-Site Operations

Our state-of-the-art contact center facilities in Chicago are strategically located to offer optimal coverage, costs, and staffing. Whether through our domestic, near-shore, or remote (work-at-home) network, we are committed to exceeding client expectations for quality and service.

Technology iconTechnology

The Avaya Aura™ Communication Manager is used for telephony support along with an advanced, proprietary web-based CRM application to drive our contact center solutions. Because we developed and maintain the application, it is easily integrated with existing systems and can be customized to meet your specific needs.

Recruiting iconRecruiting and Training

We hire qualified professionals with demonstrated success in customer service, sales, and technical support. Contact center agent training curriculums are designed around your unique objectives with the goal of transforming our agents into valuable extensions of your own staff.

Business Solutions iconBusiness Solutions

At MAI, we work with Fortune 500 and medium-sized businesses as a U.S.-based 3PL service provider. Our clients are leaders in their industries and demand excellence from our contact center agents. We offer inbound/outbound phone, email response, live web chat, web callback, and other multichannel touchpoint coverage.

Customer Support icon24/7/365

Customers don’t always operate under normal business hours. Instead, they research, shop, buy, and share their experiences around the clock. That is why partnering with MAI for 24/7 contact center services, makes good business sense.

PCI Compliant iconPCI Compliant

At MAI, we take security and privacy issues very seriously. As a PCI DSS-certified merchant (Payment Card Industry Data Security Standard), we take the necessary steps to ensure all cardholder data is protected when being stored and transmitted.

Reporting iconReporting

Our proprietary web-based application (MARS/MARSWeb) provides “anywhere” access to real time reports. Custom-built to client specifications, reports can include metrics such as calls per hour, average speed of answer, talk time, abandon rate, etc.

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Industry Experience iconIndustry Experience

Providing contact center solutions to clients in a wide range of industries gives us the advantage of being able to cross-pollinate successful strategies from one client program to another. It also allows us to share best practices and customize our services to fit your specific needs. Among the industries our clients represent:

  • Automotive
  • Catalog sales
  • Commercial furnishings
  • Decorative products
  • eCommerce
  • Financial services
  • Food & beverage
  • Government services
  • Healthcare
  • Pet Products
  • Toys

Choose MAI for All of Your Contact Center Needs

At MAI Fulfillment, we understand the importance of providing quality customer service to improve customer satisfaction and loyalty. That’s why we offer comprehensive call center outsourcing services to help businesses of all sizes effectively manage their customer communications across multiple channels.

Experienced Call Center Agents

Our team of expert call center agents is trained to handle phone calls, emails, social media, and other digital channels, ensuring a seamless communication channel for your customers. Whether you need to outsource your entire customer service operations or just a part of it, we offer tailored solutions to meet your unique needs.

Enhance Your Customer Experience

By outsourcing customer service to us, you can improve customer experience while reducing costs associated with traditional call centers. Our state-of-the-art contact center software allows us to efficiently manage and track all customer interactions, ensuring that each customer receives the same level of quality service regardless of the communication channel they use.

MAI: Call Center Service Provider in Chicago, IL

At MAI Fulfillment, we are committed to providing businesses with cost-effective and reliable outsourced call center services to help them focus on their core business operations. Contact us today or fill out our form to learn more about how we can help you enhance your customer experience and drive business growth.

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