MAI Chicago Contact Center Services
Making Customer Service Simple
MAI offers a full range of Chicago contact center services that are scalable to meet your needs and designed to simplify all aspects of customer service, customer support, and customer contact. We manage hundreds of thousands of B2B and B2C interactions annually and provide 24/7/365 omnichannel support. When you outsource your contact center services to MAI in Chicago, IL, you can count on our team to meet or exceed the service metrics established for your program while consistently building rapport and loyalty for your brand and company.
Whether you’re looking for customer care support or inbound sales, MAI can design a solution tailored to your specific needs. Our Chicago contact center agents receive immersive training on your industry, products, and services – and are passionate about making sure every customer interaction is a positive one.
- Catalog Sales
- Chat / Email Support
- Customer Care
- eCommerce Sales Support
- Marketplace and Back Office Management
- Order Processing
- Overflow / After Hours / Seasonal
- Technical Support (Tier 1 & 2)
MAI provides a variety of cost-effective outbound contact center services in Chicago to help meet your company’s growth objectives – from direct sales and lead generation to third-party verification, market research, and more.
- Appointment Setting
- Customer Satisfaction
- Direct Mail / Email Follow-up
- Lead Generation / Qualification
- Market Research / Quantitative Data Collection
- 3rd Party Verification
- Sales Support
At MAI, our contact center services in Chicago provide the capabilities and resources to make any client program successful. In fact, we have proven our ability to excel in several areas where traditional contact and customer support centers often fail.
- Consumer Affairs
- Social Media Services
- Monitoring/Response Management
Why Outsource with MAI Voice?
MAI’s state-of-of-the-art contact center facilities in Chicago are strategically located to offer optimal coverage, costs, and staffing. Whether through our domestic, near-shore, or remote (work-at-home) network, MAI is committed to exceeding client expectations for quality and service.
The Avaya Aura™ Communication Manager is used for telephony support along with an advanced, proprietary web-based CRM application to drive our contact center solutions. Because we developed and maintain the application, it is easily integrated with existing systems and can be customized to meet your specific needs.
Recruiting and Training
We hire qualified professionals with demonstrated success in customer service, sales, and technical support. Contact center agent training curriculums are designed around your unique objectives with the goal of transforming our agents into valuable extensions of your own staff.
MAI works with Fortune 500 and medium-sized businesses as a U.S.-based 3PL service provider. Our clients are leaders in their industries and demand excellence from MAI contact center agents. We offer inbound/outbound phone, email response, live web chat, web callback, and other multichannel touch point coverage.
Customers don’t always operate under normal business hours. Instead, they research, shop, buy and share their experiences around the clock. That is why partnering with MAI, a 24/7 contact center, makes good business sense.
MAI takes security and privacy issues very seriously. As a PCI DSS-certified merchant (Payment Card Industry Data Security Standard), we take the necessary steps to ensure all cardholder data is protected when being stored and transmitted.
Our proprietary web-based application (MARS/MARSWeb) provides “anywhere” access to real time reports. Custom-built to client specifications, reports can include metrics such as calls per hour, average speed of answer, talk time, abandon rate, etc.
Providing contact center solutions to clients in a wide range of industries gives us the advantage of being able to cross-pollinate successful strategies from one client program to another. It also allows us to share best practices and customize our services to fit your specific needs. Among the industries our clients represent:
- Catalog sales
- Commercial furnishings
- Decorative products
- Financial services
- Food & beverage
- Government services
- Pet Products