Voice

Why Outsource with MAI Voice?

Multi-Site Operations

MAI’s state-of-of-the-art contact center facilities in Chicago are strategically located to offer optimal coverage, costs, and staffing. Whether through our domestic, near-shore, or remote (work-at-home) network, MAI is committed to exceeding client expectations for quality and service.

Technology

The Avaya Aura™ Communication Manager is used for telephony support along with an advanced, proprietary web-based CRM application to drive our contact center solutions. Because we developed and maintain the application, it is easily integrated with existing systems and can be customized to meet your specific needs.

Recruiting and Training

We hire qualified professionals with demonstrated success in customer service, sales, and technical support. Contact center agent training curriculums are designed around your unique objectives with the goal of transforming our agents into valuable extensions of your own staff.

Business Solutions

MAI works with Fortune 500 and medium-sized businesses as a U.S.-based 3PL service provider. Our clients are leaders in their industries and demand excellence from MAI contact center agents. We offer inbound/outbound phone, email response, live web chat, web callback, and other multichannel touch point coverage.

24/7/365

Customers don’t always operate under normal business hours. Instead, they research, shop, buy and share their experiences around the clock. That is why partnering with MAI, a 24/7 contact center, makes good business sense.

PCI Compliant

MAI takes security and privacy issues very seriously. As a PCI DSS-certified merchant (Payment Card Industry Data Security Standard), we take the necessary steps to ensure all cardholder data is protected when being stored and transmitted.

Reporting

Our proprietary web-based application (MARS/MARSWeb) provides “anywhere” access to real time reports. Custom-built to client specifications, reports can include metrics such as calls per hour, average speed of answer, talk time, abandon rate, etc.

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Industry Experience

Providing contact center solutions to clients in a wide range of industries gives us the advantage of being able to cross-pollinate successful strategies from one client program to another. It also allows us to share best practices and customize our services to fit your specific needs. Among the industries our clients represent:

• Automotive
• Catalog sales
• Commercial furnishings
• Decorative products
• eCommerce
• Financial services
• Food & beverage
• Government services
• Healthcare
• Pet Products
• Toys

Why Choose MAI?

At MAI Fulfillment, we understand the importance of providing quality customer service to improve customer satisfaction and loyalty. That’s why we offer comprehensive call center outsourcing services to help businesses of all sizes effectively manage their customer communications across multiple channels.

Experienced Call Center Agents

Our team of expert call center agents is trained to handle phone calls, emails, social media, and other digital channels, ensuring a seamless communication channel for your customers. Whether you need to outsource your entire customer service operations or just a part of it, we offer tailored solutions to meet your unique needs.

Enhance Your Customer Experience

By outsourcing customer service to us, you can improve customer experience while reducing costs associated with traditional call centers. Our state-of-the-art contact center software allows us to efficiently manage and track all customer interactions, ensuring that each customer receives the same level of quality service regardless of the communication channel they use.

At MAI Fulfillment, we are committed to providing businesses with cost-effective and reliable outsourced call center services to help them focus on their core business operations. Contact us today or fill out our form to learn more about how we can help you enhance your customer experience and drive business growth.